Jobs

Job: Duty Manager

Outlay of main responsibilities:

Purpose of the Role: To confidently supervise the day to day operations of Aberdeen Arts Centre. To deliver exceptional customer services in line with the style and ethos of Aberdeen Arts Centre. To adhere to all current licensing and health and safety policies. To act as the first port of call for client & customer enquiries and manage a small team of Front of House and Café Bar volunteers during performances and events.

Main Duties:

Act as the main point of contact for all volunteers, members of the public and staff when on-site and during events and always ensure security of the building during a shift.

Provide excellent customer care to all visitors.

Prepare the venue for opening prior to all events, ensuring safety, cleanliness in all public areas. Ensuring the Café Bar, foyer, auditorium and toilets are presentable and welcoming at all times.

Manage catering requirements as and when required.

Work with other staff and volunteers to ensure cover in the Box Office, Café Bar and Auditorium as needed.

Close the building post-events ensuring a full report of the event, including reporting of any maintenance issues, is provided for the Head of Operations.

Brief all Volunteers prior to events, allocating roles before, during and after event and communicating all useful information, and make Head of Operations aware of any accidents or incidents.

Ensure Café Bar is fully stocked before and during events and report takings after every event.

Lead emergency evacuations and be responsible for contact with emergency services.

Attend to all situations requiring First Aid attention and report them to the Head of Operations in line with organisation reporting.

Ensure effective communication with the Duty Technician to manage shows and unusual and emergency situations.

Undertake any other reasonable duties as requested by the Head of Operations or Director.

Terms:

This role is on a variable hour contract. Rotas are created on a monthly basis and you will be required to let us know your availability in advance for each four week period. Shifts will be allocated to each staff member based on this availability.